依據《消費者保護法》規定，消費者享有商品到貨後七日鑑賞期之權益（含例假日）。
請注意，鑑賞期並非試用期，退回商品須保持全新狀態且包裝完整，包含：
若商品經使用、下水、加工、損壞，或包裝不完整，恕無法受理退貨申請。
本網站僅提供「退貨服務」，不提供換貨服務。
如需更換尺寸、顏色或款式，請於完成退貨後重新下單購買。
符合以下情況之一，可申請退貨：
若收到商品有瑕疵或異常狀況，請於收到商品三日內拍照並聯繫客服，以利協助確認。
以下情況恕不接受退貨：
基於衛生與專業工具使用安全考量，以下商品除重大瑕疵外，恕不接受退貨：
申請退貨前，請先聯繫客服人員。
退貨商品請於申請後七日內寄回指定地址。
退貨寄送運費由買方自行負擔；若屬商品重大瑕疵或寄錯商品，則由本網站負擔退貨運費。
請務必妥善包裝商品，避免運送過程造成損壞。
待收到退貨商品並確認商品狀態無誤後，將於 7 個工作天內辦理退款。
請提供退款帳戶資訊（含銀行、分行、帳號），退款作業時間約為 7～14 個工作天。
將直接刷退原付款信用卡，實際入帳時間依各銀行作業時間為準。
退款金額不包含原訂單運費及退貨寄送運費。
海外訂單恕不提供換貨服務。
海外訂單若需退貨，買方需自行負擔國際來回運費及相關關稅費用。
若商品有重大瑕疵（非人為因素），請於收到商品後三日內聯繫客服協助處理。
本網站販售之商品多為海外進口之寵物美容服飾、美容剪刀、梳具及相關專業用品。
所有商品皆無提供保固服務，亦不提供免費維修。
商品經售出後，如因個人使用習慣、不當操作、人為因素、摔落、碰撞、自行拆解、保養不當或自然耗損所造成之損壞，本網站概不負責。
專業美容工具類商品（如美容剪刀、梳具等）屬耗材性商品，建議由具備相關專業知識與經驗者使用及自行定期保養。
如商品於收到時即有重大瑕疵或非運送造成之異常情況，請於收到商品三日內拍照並聯繫客服，我們將協助確認處理。
In accordance with consumer protection laws, customers are entitled to a seven-day inspection period starting from the date the product is delivered (including weekends and public holidays).
Please note that the inspection period is not a trial period. Returned items must be in brand-new condition with complete packaging, including:
Returns will not be accepted if the product has been used, washed, altered, damaged, or returned with incomplete packaging.
This website only provides return services and does not offer exchanges.
If you wish to change the size, color, or style, please return the item first and place a new order separately.
Returns may be accepted under the following circumstances:
If you receive a defective or damaged item, please contact customer service within three days of delivery and provide photos for verification.
Returns will not be accepted under the following circumstances:
For hygiene and professional tool safety reasons, the following items are non-returnable unless they have major defects:
Please contact customer service before sending back any return items.
Returned items must be shipped back within seven days after the return request is approved.
Return shipping costs are the responsibility of the buyer. However, if the return is due to a major product defect or an incorrect item sent by us, return shipping costs will be covered by our company.
Please ensure products are securely packaged to avoid damage during return shipping.
Once the returned item is received and inspected, refunds will be processed within 7 business days.
Please provide your bank account information, including bank name, branch name, and account number. Refund processing may take approximately 7–14 business days.
Refunds will be credited back to the original credit card used for payment. Actual refund posting times may vary depending on your card issuer.
Refund amounts do not include the original shipping fee or return shipping fee.
Exchanges are not available for international orders.
For international returns, buyers are responsible for all international shipping fees, duties, and customs charges.
If the item has a major defect (non-human-caused), please contact customer service within three days of delivery for assistance.
Products sold on this website mainly consist of imported pet grooming apparel, grooming scissors, combs, brushes, and related professional grooming tools.
All products are sold without warranty coverage, and free repair services are not provided.
We are not responsible for damages caused by improper use, accidents, dropping, collision, self-disassembly, poor maintenance, or normal wear and tear after purchase.
Professional grooming tools such as scissors and combs are considered consumable professional products. Customers are advised to use and maintain them properly with appropriate professional knowledge and experience.
If a product arrives with a major defect or abnormal condition unrelated to shipping damage, please contact customer service within three days of delivery with photos for assistance.